Frequently Asked Questions

Product


What type of bed frame should I use?

A house needs a foundation to ensure proper stability and support; likewise a mattress requires a base for peak performance. A box spring, slat bed with proper spacing, pan deck or one of our power adjustable beds are excellent choices.


Where are the Resten mattresses made?

We proudly make all Resten mattresses in Toronto, Ontario. Our foam, covers, and even the cardboard box all come from the Toronto area.

 
Will I sleep cooler?

Temperature variation, reduced sweating, and deeper sleep are the prime focus of mattress manufactures. At Resten we are always pushing the envelope for new technologies. Consumers have relied on gel foams, cool gels etc. in combination with a spring or foam core. The challenge with gel foam is that is reaches a ‘saturation’ point whereby the foam can no longer dissipate heat. Depending on the individual this is typically the middle of the night during your REM cycle.

At Resten we utilize newer technologies that do not have this side effect. Our Luxury mattress uses graphite infused foam that maintains excellent heat expulsion, combined with a Tencel cover that’s cooler than linen. Our Solace mattress with its Serene foam top has been proven to perform 16% better than conventional memory foams.


Are Resten mattresses hypoallergenic?

Yes, the Resten mattress is hypoallergenic, latex free, and CertiPur-US certified.

Shipping and Setup


What happens when I place my order?

You will receive a confirmation that the transaction has been completed with your billing / shipping details and an order number. Shortly after, you will be provided with a tracking number for your mattress or bedding shipment that you can use to follow the process online.

If you’ve purchased a power adjustable bed you will receive a call in a few days from Alero Worldwide to schedule the delivery and setup. Alero will bring both your bed and mattress if they’ve been purchased at the same time. A few days after the delivery has been completed, if you’ve indicated during the checkout, you will receive a call to schedule the removal of your old mattress.

Approximately a week after you’ve received your new items we will follow-up with an email to ensure everything is working out perfectly. You can however, contact us at any time during the order / delivery / receiving process at info@resten.ca and quote your order number.


Please explain Resten’s 100-night rest guarantee.

We provide you with the necessary time to transition to your new Resten mattress; this ensures that you are 100% satisfied with your decision with no risk. If it isn’t providing you with optimal rest, simply contact us and we will arrange to have it taken away. 


Will you remove our old mattress?

Unlike our competitors we feel this is an important step in ensuring you are completely satisfied with your purchase. During the checkout process you will see a box that you can tick to have the old mattress taken away. We will receive this information with your order confirmation. A few days after the new mattress has been delivered you will be contacted to arrange pickup and removal of the old mattress.


What are the typical shipping times?

Shipping times for a mattress purchase are approximately 3-5 business days. You will be provided with a tracking number to follow the shipment online.

Power adjustable beds will be scheduled at your convenience. We ship all beds from Toronto so lead times vary depending on province, but in most cases you will be contacted within 5-7 business days to arrange delivery / setup. If you’ve ordered a mattress with your bed it will ship together.


How do I unbox my Resten mattress?


Returns


Can I put my Resten mattress back in the box?

This is a common question we get asked. Let’s put it this way… if you can get it back in the box, we have a job for you! We use state of the art compression rolling equipment worth over a half million dollars to properly and evening compress, seal, wrap and roll the mattresses prior to packaging. If for any reason you aren’t happy with your purchase and want to return it, don’t worry, we will have it picked up. Our drivers will wrap and load the mattress as is, so no worries about trying to squish it back in the box. Although it would make for some funny videos!


What happens when I return my mattress?

Whenever we get a return on a mattress (which isn’t often) we look to responsibly rehome the mattress to a family or organization in need of a new bed. This way we are giving back to the community and avoiding any additional landfill.

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